1. Who We Are

Our website address is: https://coppergatetraining.co.uk

Coppergate Training is an approved ABBE centre delivering regulated qualifications and professional training in the property, infrastructure, and energy sectors.

2. What Personal Data We Collect

We may collect the following personal data:

• Name, contact details (email, phone, address)

• Date of birth and gender

• Unique Learner Number (ULN), if applicable

• Employment, learning, and qualification history

• Course enrolment and progress information

• Health or learning support needs (where applicable and with consent)

• Website usage data (IP address, browser, cookies)

3. How We Collect Data

We collect data:

• Through direct interactions (e.g. contact forms, course registration)

• When you enrol on a course via our Learning Management System (LMS)

• When you browse our website (via cookies/analytics)

• When comments are submitted or accounts are created

4. Why We Use Your Data

We use your data to:

• Register you for qualifications and assessments

• Deliver training, tutoring, or coaching

• Support learners with appropriate resources and contact

• Provide CPD certification

• Manage course administration

• Comply with regulatory requirements (e.g. ABBE, Ofqual)

• Improve our services and site experience

5. Legal Basis for Processing

We process personal data on the following lawful bases:

• Contract (e.g. course delivery)

• Legal obligation (e.g. awarding body requirements)

• Legitimate interest (e.g. improving services)

• Consent (e.g. for optional learning support or marketing)

6. How We Store and Protect Data

We store your data using secure systems including:

• Password-protected cloud storage

• Secure learner records system (e.g. LMS)

• Limited access for authorised personnel only

• Physical files (if held) are stored securely

7. Data Retention

Learner data is retained for a minimum of six years from certification or as required by awarding body guidelines. Website form data and contact queries are retained no longer than necessary.

8. Sharing Your Data

We only share your data with:

• Awarding organisations, such as ABBE

• Regulatory or quality assurance bodies

• Tutors or assessors supporting your qualification

• Our LMS platform provider (for delivery only)

We do not sell your data or use it for third-party marketing.

9. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate or outdated information

• Request data deletion (where lawful and appropriate)

• Object to processing in certain cases

• Request a copy of your data in a portable format

To exercise your rights, please contact:
Mark Allison – Head of Centre
📧 mark.allison@coppergatetraining.co.uk
📞 07576417155

10. Cookies

We use cookies to:

• Understand how users navigate the site

• Improve speed and performance

• Save user preferences (e.g. contact form fields)

You can control or disable cookies via your browser settings.

11. Comments

When visitors leave comments on the site, we collect:

• Data shown in the comment form

• Visitor’s IP address and browser user agent string (for spam detection)

• A hash of your email address may be shared with Gravatar (see Gravatar Privacy)

After comment approval, your profile picture may appear publicly.

12. Media

If you upload images to the website, avoid uploading files with embedded location data (EXIF GPS). Site visitors may be able to download and extract that information.

13. Embedded Content from Other Websites

Articles or pages on this site may include embedded content (e.g. YouTube videos, LinkedIn posts). These third-party services may collect data, use cookies, and monitor your interaction — just as if you visited their site directly.

14. User Accounts and Data Retention

If you register on our site or LMS, we store any information you provide in your profile. You may edit or delete your data (except your username). We retain comments and related metadata indefinitely.

15. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Form entries or enrolment data may be securely transmitted via our LMS or CRM for processing and recordkeeping.

16. Updates to This Policy

We may update this policy periodically. The most recent version will always be published on this page. We encourage users to review it regularly.

Need help or have a concern?
Please contact:
Mark Allison – Head of Centre
📧 mark.allison@coppergatetraining.co.uk
📞 07576417155